Tips for buying a mattress online | Milam Mattress | Organic mattress UK
29 July 2021
3 min

Tips for buying a mattress online

If it’s time for a new mattress but you don’t want to go to a mattress store or showroom, buying a mattress online is the best solution. If you have some doubts about shopping online – at least when it comes to mattresses – we will help you compare the two methods and provide you with a guide to buying a mattress online. We’ll go through all the important aspects, such as delivery, trial period, quality of the mattress, and affordability.

Buying a mattress online vs in-store

The biggest obstacle for people trying to decide if they should buy a mattress online or in-store is that they are wondering how good an online mattress can be.

A lot of people buy many products online every single day without any concern about whether it’s high quality or low quality because they know that online products are just as good as those that you can buy in a store. It’s the same when it comes to your bed.

Of course, whether it’s about clothes, toys, or mattresses, both buying online and buying in-store have pros and cons.  Let’s dive into them.


Cons of buying a mattress online

1. You can’t try your mattress before you purchase it

It might be a good idea to visit a store when you are not familiar with different materials and how they feel. You may have heard about materials like memory foam, latex, 100% natural latex, polyfoam, etc. If you can touch them, it might give you a quick idea how they feel like. In that case, visiting a showroom might be the better idea.

However, if you do know more about what you’re looking for, the online trial periods are probably more of an advantage because you can have the mattress in your home for a little while. You can test it by sleeping on it for a few weeks or a month or sometimes two, and then you can decide if you want to keep it or send it back.

2. Delivery may take several days

Another big part of the online versus in-store debate is the delivery of the mattress. If the store has the mattress in their warehouse, they can usually deliver it to you on the same day.

The online mattress companies usually can’t deliver the mattress to you on the same day so that’s an advantage for the in-store mattress buying experience.

Even though it takes some days to have your new mattress in your home, many online mattress sellers offer white glove delivery service which is a great benefit. So if you’re not confident that you can set up the mattress yourself, many online mattress companies will offer that for free. Some companies will take away your old mattress as well and help set up your new one.

Always check these details with the service provider.

Pros of buying a mattress online

1. No salespeople

One of the biggest complaints we can hear from customers who have been to a mattress store before is the mattress salesmen.

Mattress salesmen might have a little bit of a bad reputation. Of course, they can give you more information, answer some questions while you’re in the store. If you’re asking about multiple mattresses, obviously they are going to have wide knowledge on those. But people can feel a lot of pressure if the mattress salesman is just staring at them while they want to try out a few different mattresses, and that pressure is actually where the online mattress buying experience came out of.

2. Great Customer Service

One of the biggest differentiating factors between buying a mattress online or in-store is customer service.

If you’re shopping online and you have some questions, the customer support teams are always there for you. Many online stores have live chat without getting that pressure from the company or salesman to buy the mattress right there and right then.

Of course, with customer service, it does come down to preference. If you prefer the face-to-face experience and being able to ask the salesman questions directly, the in-store purchase is probably the better option for you. If you prefer a more laid-back approach online, where you can ask questions and get the information on a specific mattress that you’re looking for when you’re shopping, then go for buying it online.

3. Trial periods

If you’re in a store, you can touch the mattress, you can feel what you are going to buy. But online mattress companies have already gone around that by offering nice trial periods so you can have the mattress in your home for a while and then decide if you want to keep it or send it back and request a full refund.

Of course, trying out a mattress for a few minutes is only an initial advantage of an in-store mattress. You can only try it for a couple of minutes, and it might not be the same experience when you are trying to sleep on it in your bed.

But when you buy a mattress online, the trial period will give you a really good idea of whether the mattress is right for you.

4. Very convenient

Buying your mattress online is very easy without spending long hours in different stores.

You can browse through the different mattresses any time of the day or the week. There is no need to rush, you can read reviews or chat with the customer service if you have any questions.

5. Availability and affordability

One of the main factors that will help you decide is how much the mattress is going to cost you. The price range of mattresses varies, especially online. Mainly because in different webshops you can find everything from simple, single, cheaper mattresses to super king-size, completely organic luxury mattresses.

If you go to a store, the supply will likely be smaller so the prices will not vary that much either.

6. Easier to return

Online mattresses often have free returns but it’s important to check the webshop’s policy on that.  

If you have bought your foam in a store, you can of course call them to come and pick up the mattress but probably there will be extra fees associated with that.


What to look for when buying a mattress online

Since you have a lot of options when buying a mattress online, choosing the right one can be overwhelming. We have brought you some tips on how to choose the right mattress online.

Decide on your ideal mattress type

There are many types of materials on the market. Each has its pros and cons so it’s a good idea to do a bit of research. This way you can find out which is the best option for you.

The most popular mattress types are memory foam, innerspring, and latex mattresses.

Innerspring mattresses can offer good quality at relatively lower prices. However, these mattresses have a shorter lifespan and the material tends to contain chemicals.

Many people prefer memory foam mattresses. Its material adjusts to the shape of the body and absorbs motion. So you will not disturb your partner during a good night’s sleep. One of its main disadvantages is its slow response. If you want to change position, you may feel that you are stuck in your bed.

Latex (mainly natural latex) mattresses have many advantages. It helps relieve joint pain and back pain and helps with spine alignment. They are naturally hypoallergenic and resistant to dust mites. They are also biodegradable so if you’re environmentally conscious, it’s the best option. It’s extremely durable, it has a lifetime of up to 20 years.

However, as with any product, it’s not for everybody. Due to its high-quality materials and durability, latex mattresses are not the best option if you are on a very tight budget.

But if you want to invest in a long-term mattress, you may check our high-quality latex mattresses here.

Decide on your budget

Before starting your mattress hunting, you need to determine your budget: how much are you willing to pay for your new mattress? Whatever your budget is, when buying a mattress online, the price range is really wide. You will be able to find the option that suits you the best.  

Look for reviews

So you have determined your budget, you may have chosen the best material, and just started to look for mattresses but you have no idea how to pick the right one. When buying a mattress online, it’s a good idea to check the reviews.

The great thing about reviews is that they come directly from customers. You can read about the experience other people have had with the mattress.

Reviews tell you everything. You can read about the quality of the material, customer service, any issues with the refund, and the quality of delivery service as well. If quite a lot of people have written bad reviews, probably that mattress is not going to be ‘the one’.

Check all the information about the trial period and return policy

Trial periods are probably the biggest advantage of buying your mattress online.

If you have purchased your mattress and you are not completely happy with it, you may send it back and you can get a full refund.

For example, Milam Mattress offers a 30-day trial period. If for any reason you are not happy with your mattress, it will be taken back, and you will get a full refund without any questions.

White glove delivery or regular shipping

Delivery is an important aspect of online purchase. You have to decide if you wish to receive the product in a box so that you can do the setup yourself when you have the time, or you would rather have someone do this job for you.

Usually, companies offer two options: white glove delivery or regular shipping.

White glove delivery means excellence and care when carrying out the delivery process. Many companies require a fee if you choose this option. Milam Mattress offers this service completely for free.

Extra tip: Figure out what to do with your old mattress

Prepare yourself and figure out what the best solution might be when it comes to your old mattress. You might donate it, put it in another room, or get rid of it for good. It is important to plan and many people forget about this important step.


How to buy a good mattress online?

Apart from all the details mentioned so far, remember to check the quality of your future mattress.

It’s a long-term investment and you will spend at least one-third of your day in that bed. Consider the quality of the material, its firmness, consult with your doctor if you have any problems with your back or joints.

Motion transfer and hypoallergenic qualities may also be important aspects.

You can always check if the online store provides high-quality materials to manufacture the mattress that is going to last longer, or they go for a cheaper version.

At Milam, we only offer 100% natural Dunlop and Talalay mattresses, which are hypoallergenic, non-toxic, breathable, and durable. We know that comfort level changes individually, so our mattresses are flippable. All our mattresses are crafted in the UK, they are sustainable and biodegradable. The mattress covers are made of organic cotton and merino wool.

If you need any further information, you may contact us here.

Though online shopping is not for everybody, one of the pros of purchasing your mattress online is ease. You can do it whenever you have some free time. You can go online, check out a few different mattresses and not feel the pressure of being forced to buy something which often happens if you’re in the store.

Another big pro for the online mattress buying experience is the huge range of mattresses on the internet. The customer service experience is also a huge advantage of buying your mattress online because, again, you are not going to feel the pressure to buy a mattress while you are online, you can ask any questions you want to.

Buying a mattress online may seem to be difficult at first, but a bit of research will help you with everything. Remember to check all the above aspects and consider your comfort level as well. Shopping online is a convenient and time-saving process, and you can explore amazing options.




Your journey towards naturally perfect sleep 

Welcome to Milam!
Sign up to our newletter to receive 10% OFF on your first order.